Do you know what to do when you get hacked? We do.
Asia’s first cyber incident response service tailored to small and medium sized businesses.
To prepare and defend.
When someone breaks into your shop, you call the police. When there’s a fire, you call the fire department. But who do you call when you’ve been hacked? That’s where we come in.
Blackpanda is Asia's leading local cyber incident response firm, dedicated to helping regional businesses strengthen their cyber resilience and secure their digital operations.
The leading cyber incident response solution for Asian business
IR-1 is a yearly subscription designed for small and medium sized enterprises in the Asia Pacific region with up to 500 endpoints, and with limited IT and security resources.
As part of your 1-year subscription, your organisation receives:
Emergency incident response
Quick and easy activation of our local support service in case of a suspected attack
Blacklight security scans
We identify vulnerabilities in your systems and alert you to critical gaps in your defence.
Incident response preparation resources
Practical guides and other actionable information for you and your team.
In addition, you receive reduced rates for additional tools and services which help you prepare for and mitigate the effect of a cyber incident.
Blacklight security scans
See your company like hackers see it.
Gain crucial visibility into your organisation’s attack surface and a better understanding of your vulnerabilities with Blacklight attack surface scans as part of your IR-1 subscription.
Prevent hackers from exploiting gaps in your defences
Efficiently allocate resources to critical vulnerabilities that pose the greatest risk
Gain a better understanding of your infrastructure and address misconfigurations
Strengthen your cyber defences over time with tailored recommendations
No complicated installations or system interference with our cloud-based, external scans
How Does IR-1 Work?
Suspected Cyber Incident
Client contacts Blackpanda’s 24/7 notification centre.
Identify
Blackpanda acknowledges and responds
Blackpanda specialists work with client to collect preliminary information and identify type of incident.
Analyse
Responders define scope of incident, plan course of action and begin containment.
Contain & Eradicate
Blackpanda contains the incident to prevent further damage and provides assessment of data loss and root cause. If needed, Blackpanda will attempt to recover lost data.
Final Report
Report includes recommendations on actions for further remediation and long-term security improvements.
Not a subscriber yet? This is how you can buy IR-1.
We currently sell IR-1 exclusively through our channel partners across Asia. We are proud to be partnering with some of the largest and most innovative companies in the region.
Need more cyber incident support?
For organisations that want to improve their cyber resilience even further, cyber insurance may be a good option. We partner with Pandamatics Underwriting, one of Asia’s first home-grown cyber MGAs, to provide preferential rates to Blackpanda customers who buy an insurance policy.
Much like IR-1, cyber insurance is your critical support network for when the worst happens - it is just even more comprehensive.
IR-1 Subscription
Emergency incident response
Security scans
Cybersecurity resources
Exclusive events
Cyber insurance
Everything in an IR-1 subscription
Extensive post-breach remediation and business restoration
Legal counsel to manage the regulatory and legal fallout from a breach
Public relations support to avoid repetitional damage
Reproduced here with the permission of Pandamatics Underwriting. Original found at Pandamatics.
Pandamatics is committed to providing comprehensive insurance cover to businesses in the region and helps them secure their digital operations.
IR-1 FAQs
If you cannot find the answer to your question, contact our Sales team and they’ll be happy to talk to you.
IR-1 is for small and medium sized enterprises in the Asia Pacific region with less than USD 50 million in annual revenue, and with limited IT and security resources. IR-1 has been designed to help these organisations recover from a cyber attack (hacking) incident.
IR-1 is an annual subscription. You get:
- One incident response in case of a hack: You receive an IR-1 credit which you activate in case of a suspected attack.
- Weekly recurring security scans: We identify vulnerabilities in your systems and alert you to critical gaps in your defence.
- Cyber security resources: Practical guides on setting up cyber security tools and processes, in-depth reports on malware trends, and other actionable information for you and your team.
- Invites to exclusive online events to learn and connect with peers.
Nothing is installed on your systems. Blacklight, our attack surface management tool works in the cloud and does not require any plugins or agents either.
Contact us at ir1-support@blackpanda.com and we’ll help you retrieve it. Be sure to include the following information:
- Your full name
- Your organisation’s name
- [If applicable] The name of the company that sold you our product, i.e. your telco provider, system integrator, or security hardware/software provider
Log on to ir1.blackpanda.com to report a cyber incident and activate the IR-1 incident response service. An incident responder will be in touch to walk you through the best course of immediate action. In most cases, this initial contact happens within an hour of the incident being reported.
The IR-1 credit entitles you to incident response in case of a cyber emergency. It grants you access to our incident response specialists, digital forensics and security professionals (applicable to qualified cyber incidents only). Your IR-1 credit includes root cause and scope of breach investigation, incident remediation and a final report on findings and recommendations. The credit does not include restoration of business activities and implementation of extended remediating actions.
A cyber incident is defined as such if it includes Basic Web Application Attacks, System Intrusion, Business Email Compromise, Malware or Ransomware. In addition, a qualified cyber incident must satisfy the following two criteria:
- The compromise date must be later than the registration/renewal of the IR-1 subscription.
- The root cause/cause of the incident must be different from any previous incident for which IR-1 has been activated, unless Blackpanda-approved mitigation measures have been implemented.
When we receive your Incident Response activation request, our multidisciplinary regional responders are activated and will start to investigate the suspected incident immediately. As such, regardless of whether the investigation reveals the incident to qualify for our services or not, your IR-1 credit will be redeemed. You may, however, wish to continue with our digital forensics and incident response services at a preferred rate (up to 20% in savings), and continue to use our cyber security e-resources.
In addition to unlimited access to cyber risk e-resources, you can still access all Blackpanda services at a preferred rate (up to 20% in savings), including incident response and digital forensic services.
At Blackpanda, we offer additional services to help you strengthen your defences and preparedness (this is also often referred to as “strengthening your security posture”). For instance, you may wish to consider incorporating regular in-depth compromise assessments to eradicate vulnerabilities in your systems and conducting tabletop exercises to review the readiness of your team. Blackpanda’s experts can help with all of these, so contact our team today to find out more.
Defend your business.
Subscribe to IR-1.
They say it's not a matter of if you get attacked, but when. With IR-1 by Blackpanda you strengthen your cyber defences and build greater resilience to cyber attacks. In a crisis, we are your local partner on hand to guide and support you, so you don't have to fight alone. Speak to our team today about how IR-1 can help your organisation.
